The challenge
Third-party inspections, scheduled maintenance, and call-out work orders were hard to manage; engineering project documentation lived in a disorganized folder system; non-technical users had no way to open maintenance requests.
The solution
SAC redesigned its maintenance plan on Open EAM, optimizing the management of third-party inspections, scheduled maintenance, and call-out work orders. The Reports app also lets non-technical users open maintenance tickets. Engineering project documentation moved from disorganized folders to a structured approach with unique codes and full traceability through the Technical Archive. While managing work orders, operators access technical documents and layouts linked to the relevant assets — all on a single platform.
The results
- Third-party inspections, scheduled maintenance, and call-out work orders managed in a single system
- Maintenance tickets opened even by non-technical users through Reports
- Structured project documentation, with unique codes and full traceability